You can contact us by email at any time.
Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 021 433 0967 or email [email protected]. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification. Alternatively, you can contact us on the form found on the left of this page. There will be no charge for the replacement of a faulty or damaged product.
Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit. The cost of shipping for damaged or faulty products will be reimbursed in the form of store credit, EFT or card.
Your return can be refunded in the form of a credit card or EFT refund. Alternatively, you can decide to be refunded in store credit towards your next purchase. The product must be returned in its original packaging.
173 Main Road
You have the right to cancel your order at any time within 7 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.
Your order should be returned using a tracked, signed for delivery service – this will be at the cost to you, the customer. We cannot accept any liability for returns that are lost in transit. We will process a refund on receipt of goods.
Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.
Your returned order can be refunded in the form of a credit card or EFT refund. Alternatively, you can decide to be refunded in store credit towards your next purchase
Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs skinspot.co.za has incurred in sending the products out to you.
As our products are full of active ingredients, if used on the wrong skin type, they can cause a skin reaction. If you have not received a free skin consult from one of our skin care professionals prior to your purchase, you will not be able to be reimbursed – as you purchased the product without professional advice. At the end of the we are here to help. So if you get a skin reaction from a product (whether it be after getting advice from one of our skincare professionals or not), please contact us and we will be more than willing to assist in advising the steps forward to optimize your skincare regimen. More skincare maybe be needed to be purchased in order to resolve the reaction – this will be at the cost to you, the customer.